Luxury Christmas Gift Sets
Find the perfect gift this christmas by choosing one of our thoughtfully curated gift sets. With each set you will receive one necklace with a chain length of your choice (18' is the standard size), and one pair of earrings, delivered to you with our Eco Luxury Gift Wrap. Please go to relevant product pages for further information and images for each piece.
Choose from:
- Option 1 - The Star Necklace and The Star Earrings
- Option 2 - The Sparkly Necklace and The Sparkly Earrings
- Option 3 - The Crescent Moon Necklace and The Crescent Moon Earrings
- Option 4 - The Wonky Necklace and The Wonky Earrings
- Option 5 - The Little Heart Necklace and The Little Heart Earrings
Returns Policy
Our goal is always to ensure you are thrilled with your purchase, but we are here to help if that’s not the case, so please get in touch.
RETURNS AND EXCHANGES
If you would like to return or exchange your item please get in touch within 30 days of receiving your item. If your item is in excellent condition, has not been worn, and has the original packaging this will be accepted.
Please contact us prior to returning any items to discuss and agree your return, providing your full name, address, order and reason for return. If your return is accepted credit will be returned to your original method of payment. Cairney Jewellery does not refund postage and packaging charges, or tax and duties payable outside of the EU. Any items which are damaged, stolen or lost in transit will not be credited therefore we suggest you use a tracked and insured service.
NON-RETURNABLE PRODUCTS
PIERCED JEWELLERY
To protect our customers, all pierced items sold such as earrings are non refundable for hygiene reasons unless they are faulty.
BESPOKE JEWELLERY
As bespoke jewellery is made to order to your specific requirements, you are not entitled to a return or exchange on these products.
PERSONALISED JEWELLERY, 9ct or 18ct GOLD, & PLATINUM
Personalised jewellery and all 9ct or 18ct gold, and platinum jewellery is made to order and is non returnable or refundable due to this.
FAULTY RETURNS
We always aim to make jewellery to last, but if you happen to receive any faulty jewellery this will be refunded or exchanged within 30 days of receipt. If you wish to return a faulty item within a reasonable timescale following this, please get in touch and your request will be considered for repair or exchange. Please note that by design, alot of our jewellery is delicate and care should be taken when wearing your piece to prevent damaging your item.
If you require any further information regarding our returns policy please do not hesitate to get in touch.
Shipping
Each piece of jewellery is made to order especially for you. As items are all handmade, please allow around 28 days for your item to be made and posted to you. Items that do not require hallmarking are normally dispatched within 14 days.
We understand some items are required for special occasions therefore if you need your item sooner please get in touch using our enquiry form (you can find this on our bespoke page), and we will endeavour to meet your needs.
All jewellery will be posted in the United Kingdom using a tracked service through the Royal Mail.
INTERNATIONAL SHIPPING
If you reside outwith the United Kingdom and would like to make a purchase, please contact us via our bespoke page and we will support you with this.
Jewellery Care
All Cairney Jewellery pieces are made to treasure for a very long time. To help your jewellery stay in the best condition, proper care needs to be taken. Lots of our pieces are delicate by design therefore excessive force, snagging on materials and wearing whilst doing strenuous activities can lead to breakages. Small scratches are normal signs of everyday wear on your jewellery.
We recommend having your jewellery professionally cleaned and maintained on a relatively regular basis. Use of a polishing cloth at home can help to keep your jewellery shining, but make sure to only use a polishing cloth as other cloths and tissues can scratch your piece.
TAKE CARE
- Ideally you should remove all jewellery when bathing or showering as chemicals can react with the metal and stones.
- You should remove jewellery when doing practical and physical work such as gardening, exercise, housekeeping or maintenance.
- Jewellery is highly sensitive to substances such as cleaning products, makeups, creams, and perfumes therefore remove jewellery before using any products like these.
- Jewellery should be stored in an airtight container, away from direct sunlight, and with low humidity. These things help to prevent tarnishing which naturally occurs with your jewellery