Refund policy

Please note: Your jewellery is lovingly made to order in Scotland, taking 7-14 days. We sometimes have “usually kept in stock” items for quicker delivery (1-2 days) indicated on the product page. If you have a short timescale please feel free to enquire if we can accommodate this for you.

RETURNS & EXCHANGES POLICY

Our goal is always to ensure you are thrilled with your purchase, but we are here to help if that’s not the case, so please get in touch. If you would like to return or exchange your item please get in touch within 30 days of receiving your item. If your item is in excellent condition, has not been worn, and has the original packaging this will be accepted. 

Please contact us prior to returning any items to discuss and agree your return, providing your full name, address, order and reason for return. If your return is accepted credit will be returned to your original method of payment. Cairney Jewellery does not refund any postage and packaging charges, or tax and duties payable. Any items which are damaged, stolen or lost in transit will not be credited therefore we suggest you use a tracked and insured service.

NON-RETURNABLE PRODUCTS

PIERCED JEWELLERY

To protect our customers, all pierced items sold such as earrings are non refundable for hygiene reasons unless they are faulty. 

BESPOKE JEWELLERY

As bespoke jewellery is made to order to your specific requirements, you are not entitled to a return or exchange on these products.

PERSONALISED & MAKE YOUR OWN JEWELLERY

As personalised jewellery and jewellery made by you during one of our workshops are made to your specific requirements you are not entitled to a return or exchange on these products.

14CT OR 18CT GOLD & PLATINUM JEWELLERY

14ct gold, 18ct gold and platinum are not standard choices available to purchase through the website. These are bespoke options by request. All jewellery can be made to your individual specification, therefore if you would like an item made in any of these metals this can be done by request. As these items are made to your individual specifications, you are not entitled to a refund on these products.

FAULTY RETURNS

We always aim to make jewellery to last, but if you happen to receive any faulty jewellery this will be refunded or exchanged within 30 days of purchase. If you wish to return a faulty item within a reasonable timescale following this, please get in touch and your request will be considered for repair or exchange. Please note that by design, a lot of our jewellery is delicate and care should be taken when wearing your piece to prevent damaging your item. This applies to all delicate jewellery, but in particular anything that is under 1.5mm is especially vulnerable to breakage and so is not designed for everyday wear and tear.

If you require any further information regarding our returns policy please do not hesitate to get in touch.